Return & Refund Policy

At karachenets, customer satisfaction is our top priority. We stand by the quality of our products and want to ensure that your shopping experience is worry-free. If you are not completely satisfied with your purchase, we offer a 30-day free return and exchange policy for customers in the USA, ensuring you can shop with confidence.

1. Eligibility for Returns & Exchanges

  • Items must be returned in their original condition, unused, and with all original packaging.

  • Products that have been damaged due to misuse, improper care, or normal wear and tear will not be eligible for returns or exchanges.

  • Customized or final sale items are non-refundable unless defective or damaged upon arrival.

  • Proof of purchase (order confirmation or receipt) is required for all returns and exchanges.

2. Refund Processing

  • Once we receive and inspect your return, refunds will be issued to your original payment method within 5-7 business days.

  • You will receive a confirmation email once the refund has been processed.

  • Refunds will not include any expedited or international shipping fees originally paid.

  • Refunds will only be processed after approval. Returns that do not meet our eligibility requirements may be rejected.

3. Return Shipping Costs & Fees

  • If the product is defective, incorrect, or damaged upon arrival, we will cover the return shipping costs.

  • For other returns, such as changes of mind or ordering the wrong item, the customer is responsible for return shipping costs.

  • No additional return processing fees will be charged.

  • We recommend using a trackable shipping method to ensure your return is received successfully.

4. Exchanges

  • If you need to exchange an item for a different size, color, or variant, please contact us before sending back the item.

  • We will process the exchange once we receive the returned item and verify its condition.

  • Exchanges are subject to product availability. If the requested exchange item is out of stock, we will process a refund instead.

5. How to Initiate a Return or Exchange To start a return or exchange, please follow these steps:

  1. Contact our customer service via email or phone, providing your order number and reason for the return.

  2. We will provide you with a return authorization number and shipping instructions.

  3. Do not send your return back to the original shipping address. The correct return address will be provided in our response email after your request is submitted.

  4. Pack the item securely, including the return authorization number inside the package.

  5. Ship the package using the provided instructions.

  6. Once received and inspected, we will process your refund or exchange accordingly.

6. Contact Us If you have any questions regarding our Return & Refund Policy or need assistance, please reach out to us:

  • Website: www.karachenets.store

  • Email: [email protected]

  • Phone: +1 (323) 549-9805

  • Address: 189 The Grove Dr, Los Angeles, CA 90036, USA

We are here to ensure you have a smooth and enjoyable shopping experience!